At Flower Delivery Hither Green, we take immense pride in supplying the freshest flowers to homes and businesses throughout Hither Green and surrounding areas. Our fresh flowers guarantee ensures every order arrives vibrant, beautiful, and ready to impress. Should your experience fall short of our promise, we are here to put things right.
Although every bouquet is carefully packed and handled, rare mishaps can occur. If your flowers arrive damaged or not in optimal condition, please notify us within 24 hours of delivery. As a trusted Hither Green florist, your satisfaction is our top priority and prompt action will be taken to resolve your issue.
To help us assist you swiftly, please provide photos of the damaged flowers and an order confirmation reference. This enables us to fully assess the situation and offer the best solution for you.
We guarantee our flowers will remain fresh for at least five days from the date of delivery, provided they are cared for according to our included instructions. If your bouquet does not retain its freshness within this period, we want to know—and are committed to making it right. Our local expertise allows us to select only the best, ensuring you enjoy long-lasting blooms in every arrangement.
Your satisfaction is important to us. If your order is damaged, incomplete, or does not meet our freshness standards within five days, you are eligible for a refund or replacement. The most appropriate remedy will be offered based on the specific circumstances of your delivery. We strive to process all valid refund and replacement requests within 2-5 working days.
Please note: Requests made outside of the five-day freshness period may not be eligible for refund or replacement, except in exceptional cases. All returns and replacements are at the discretion of Flower Delivery Hither Green, but rest assured, we will always act fairly and transparently.
If you are dissatisfied for any reason, we encourage you to bring it to our attention as soon as possible. Please share your concerns, including details of your order and the issue experienced, so our team can investigate thoroughly. We aim to acknowledge all complaints within one working day and will endeavour to resolve matters quickly and professionally.
Feedback is always welcomed as it helps us improve and maintain our reputation as a trusted local florist serving the Hither Green community. We treat every complaint with care and respect, and take genuine pride in ensuring you are delighted with every order.
Flower Delivery Hither Green is dedicated to providing reliable, top-quality service for the local community. Our customers rely on us for consistently fresh flowers, thoughtful arrangements, and a friendly, responsive service. Rest assured that your happiness is at the heart of everything we do. Thank you for choosing your local Hither Green florist!
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