Welcome to our online flower delivery service, providing beautiful floral arrangements to customers within Hither Green and the surrounding areas. These Terms and Conditions have been prepared to ensure you understand the basis upon which we accept orders, manage payments, process cancellations, and delineate our liabilities as a business operating under UK law. Please read these Terms carefully before placing an order through our website. By using our service, you agree to be legally bound by these Terms as outlined below. These Terms apply to every customer choosing our flower delivery services in Hither Green and nearby locations.
Eligibility to Order
You must be at least 18 years of age and legally capable of entering into binding contracts in order to place an order for flower delivery with us. By placing an order, you confirm you meet these criteria.
Placing Your Order
Orders for online flower delivery in Hither Green are made via our website. To make a purchase, select your preferred floral arrangement and follow the checkout process, providing all requested information correctly. This information includes your details, delivery address (within Hither Green or the nearby areas we service), and recipient's name and address if different.
Order Confirmation
Upon completion of your order, you will receive an on-screen confirmation and an order confirmation notification. This confirms receipt of your order. Please note, confirmation of receipt does not constitute acceptance of your order. Acceptance occurs only when payment has been processed and we have dispatched your flowers for delivery.
Amending Orders
Should you wish to make changes to your order (e.g., change of delivery address within Hither Green, alteration of product selection), please contact us as soon as possible. Amendments are subject to availability and may not be possible after certain processing stages.
Accepted Payment Methods
We accept a range of secure electronic payment methods specified at checkout, which typically include major credit and debit cards. All payments must be made in pounds sterling (£/GBP) and are subject to validation and authorisation by both us and your card issuer.
Pricing
All prices for our flower delivery services are stated on our website and are inclusive of applicable UK VAT where relevant. The price payable for the goods you order is as set out on our website at the time you submit your order. Delivery charges, if applicable, will be shown separately during the checkout process and included in your total before you confirm your order.
Security of Payments
We use secure payment processing technologies to protect your financial information. Your card details are handled solely by our secure payment provider and are not disclosed to us at any point, ensuring safe transactions for all flower delivery orders in Hither Green.
Payment Issues
If we encounter issues authorising your payment, we will not dispatch your order until payment has been received in full. In this event, we may attempt to contact you to offer alternative payment options or resolve the problem, but ultimately it remains your responsibility to ensure payment is successfully processed for your order.
Delivery Area
Our online flower delivery service covers Hither Green and its surrounding areas. Please ensure your delivery address falls within these regions before placing an order. If we are unable to deliver to your specified location, we will notify you as soon as possible and issue a full refund.
Delivery Times
We make every effort to deliver your flowers on your selected delivery date. However, delivery times are estimates only and are not guaranteed. Delays may occur due to circumstances beyond our control, including but not limited to traffic, weather, or force majeure events. We will inform you promptly if we anticipate a significant delay.
Recipient Availability
It is your responsibility to ensure the recipient is available to receive the delivery at the specified address and date. If no one is present, our courier may leave the flowers in a safe place or with a neighbour, or attempt re-delivery depending on local practice. Specific instructions to aid successful delivery can be provided during the order process, which we will try to accommodate where feasible.
Product Substitution
Due to seasonal availability or supply issues, we reserve the right to substitute certain flowers or arrangements of equal or greater value, ensuring the overall style and quality of your chosen design is maintained. We will endeavour to inform you in advance if substitutions are required.
Cancelling Your Order
You may cancel your flower delivery order at any time before it has been prepared and dispatched by notifying us through the contact details provided on our website. Please provide your order number and reason for cancellation. Once your order has entered the preparation stage, cancellation may not be possible and your statutory rights will prevail.
Refunds
If you cancel your order prior to dispatch or if we are unable to fulfil your order for any reason, we will issue a full refund using your original payment method. Please allow up to 5 business days for the amount to appear in your account depending on your bank's processing times.
Quality Concerns and Returns
We take pride in providing high-quality floral arrangements. If you are dissatisfied with the condition or quality of your delivered flowers, please notify us within 24 hours of receipt. You may be required to provide photographic evidence so we can assess the issue. Where appropriate, we will offer a replacement, refund, or other suitable remedy in accordance with the Consumer Rights Act 2015. Due to the perishable nature of flowers, returns or exchanges are generally not possible unless the product is proven to be faulty or incorrect.
General Liability
We will not be liable for any losses resulting from our failure to supply goods as a result of factors outside our reasonable control. This includes, but is not limited to, failure or delays caused by events such as strikes, accidents, acts of war or terrorism, adverse weather, natural disasters, and interruptions to transport or communication networks.
Limitation of Liability
Our total liability to you for any claim arising under these Terms, or in respect of any goods supplied by us, shall be limited to the amount you paid for the relevant order. We do not accept liability for any indirect losses or consequential damages, including loss of profit, income or revenue, unless required to do so by law. This does not exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited as a matter of law.
Product Information and Display
We make every effort to ensure that the product descriptions, images, and prices on our website are accurate and up to date. However, minor variations in colour, style or packaging may occur due to screen display or seasonal changes in flower availability. Such variations do not qualify as grounds for cancellation unless the nature of the delivered product is substantially different from the order made.
All personal information submitted in connection with your order is processed in accordance with current UK data protection law and our Privacy Policy. We use your data only for processing orders, fulfilling delivery, and handling customer service requests. Your details are not sold or shared with unauthorised third parties. Please consult our Privacy Policy for further information on how we protect your privacy.
All content on our website, including text, images, and branding, remains the property of our flower delivery business and is protected by UK and international copyright law. You may not reproduce, modify, or distribute any part of our website or order-related communications without our express written consent.
These Terms and Conditions, and any disputes arising out of or relating to your use of our flower delivery service, will be governed in accordance with the laws of England and Wales. Any disputes that cannot be amicably resolved shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Should any provision of these Terms be deemed invalid or unenforceable by a competent court, the remaining provisions shall continue in full force and effect. Failure by us to exercise any right or enforce any provision of these Terms shall not constitute a waiver of such right or provision.
We reserve the right to amend or update these Terms at any time to comply with legal requirements or to reflect changes in our service. Any updates will be published on this page and will become effective immediately upon posting.
These Terms and Conditions apply to all flower delivery customers in Hither Green and its surrounding areas, ensuring a safe, transparent and reliable experience for every order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hither Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hither Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
